SHIPPING POLICY

Where we ship

We currently ship within the United States only.

Processing time

Orders are packed and dispatched within 5–8 business days of purchase.

Every piece is wrapped and packed individually to protect it in transit, and vintage and antique glass receives additional cushioning appropriate to its fragility. This takes time, and we would rather pack a piece properly than ship it quickly.

Orders placed on weekends or holidays begin processing the next business day.

Shipping rates

Shipping is calculated at checkout based on the item purchased and its destination. The exact cost is shown before you complete your order.

Carriers

We ship via USPS, UPS, and FedEx, selecting the carrier best suited to the size, weight, and fragility of the piece.

Delivery estimates

Delivery time varies by carrier and destination. Estimates shown at checkout are provided by the carrier and are not guaranteed.

Tracking

You will receive a shipping confirmation email with tracking information once your order dispatches. Please allow up to 24 hours for tracking to become active.

Insurance

Shipments are not insured by default. If you would like your order insured, email us at contact@beehiveglasscompany.com before your order ships and we will arrange it and advise you of the cost.

Packages showing as delivered but not received

If tracking shows your order as delivered but you have not received it, contact us within 48 hours of the marked delivery time at contact@beehiveglasscompany.com so we can open a claim with the carrier. Carriers impose short deadlines on these claims and we cannot pursue one filed late.

Damaged shipments

See our Refund and Return Policy. Damage must be reported within 48 hours of delivery, with photographs of both the item and its packaging, and all packaging materials retained until the claim is resolved.

Incorrect addresses

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address entered incorrectly.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping.

Local pickup

Local pickup can be arranged for customers in the Sparta, New Jersey area. Email contact@beehiveglasscompany.com to request it.

Questions

Email contact@beehiveglasscompany.com or call (973) 390-3911.