REFUND AND RETURN POLICY

We want you to be happy with your purchase. This policy explains when items can be returned and how refunds work.

Return window

You may request a return within 14 days of delivery. Requests made after 14 days cannot be accepted.

To start a return, email contact@beehiveglasscompany.com with your order number and the reason for the return. Please wait for return authorization before shipping anything back — items sent without authorization may not be refunded.

Condition of returned items

Returned items must arrive in the same condition in which they were sent, unused, and in their original packaging. We photograph every item before it ships, and returns are inspected against those photographs on arrival.

Items damaged after delivery cannot be refunded.

Vintage and antique items

Beehive Glass Company LLC sells both new original and reproduction designs and vintage and antique American glass. Vintage and antique pieces are pre-owned and are sold as described.

Age-appropriate wear — light surface scratching, minor marks, and manufacturing irregularities characteristic of the period — is normal for pieces of this age and is not considered a defect. We describe the condition of every vintage piece and photograph notable flaws.

Vintage and antique pieces may be returned within the same 14-day window as any other item.

Condition grading

We grade every vintage and antique piece using the following scale:

• Mint — no visible wear. Appears as it did when new.
• Excellent — minimal wear visible only on close inspection. No chips, cracks, or repairs.
• Very Good — light age-appropriate wear such as minor surface scratching or base wear. No chips, cracks, or repairs.
• Good, with noted flaws — visible wear, or a specific flaw such as a chip, flake, or manufacturing irregularity. Any such flaw is described and photographed in the listing.

Items damaged in transit

Glass is fragile and we pack accordingly, but transit damage occasionally happens.

If your order arrives damaged, contact us within 48 hours of delivery at contact@beehiveglasscompany.com. Include your order number, photographs of the item, and photographs of the packaging as it arrived.

Please keep all packaging materials until the claim is resolved. Carriers require them to process a damage claim, and we cannot pursue one without them.

The 48-hour window exists because shipping carriers impose their own short deadlines for damage claims. Reports made after 48 hours may not be recoverable.

Where a piece arrives damaged, we will replace it if a replacement is available, or issue a full refund including any shipping paid.

Items not as described

If a piece materially differs from its listing — undisclosed damage, incorrect measurements, or a condition grade that does not match what arrived — contact us within 14 days and we will refund the purchase price and any shipping paid.

Return shipping

For returns arising from transit damage or a listing error, we cover return shipping.

For all other returns, the customer is responsible for return shipping costs. We recommend insuring and tracking any return, as we cannot refund an item that does not arrive or that arrives broken.

There is no restocking fee.

Original shipping charges

Where shipping was charged on the original order, it is not refunded on a change-of-mind return. Shipping is refunded where the return arises from transit damage or a listing error.

Refund processing

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit to your statement.

Order cancellation

Orders may be cancelled before they ship. Email contact@beehiveglasscompany.com with your order number as soon as possible. Once an order has shipped it cannot be cancelled and must be handled as a return.

Questions

Email contact@beehiveglasscompany.com or call (973) 390-3911.